Support
Have a question or problem? Check the FAQ below or email us at support@saferoutestop.com. We usually reply within two working days.
How is the chance of a free spot calculated?
We combine recent driver reports (on-site reports weigh more), historical busyness per hour and your expected arrival time. It remains an estimate.
Why don't I see any parkings?
Check that location is on, increase the search radius or relax your filters. Without location the app uses a default position.
How do I report occupancy or an incident?
Open a parking and tap report. You must be signed in. Safety reports are reviewed before they count.
How do I set up my truck?
Go to Profile → My vehicles and enter dimensions and weight. Routes and parkings are matched to them.
Is the driving-time counter legally valid?
No. It is an aid. Your tachograph remains the only official record.
What do I get with Premium?
Unlimited saved routes and parkings plus extra features, as described on the Premium page.
Restore purchases
New device? Sign in with the same account and tap ‘Restore purchases’ on the Premium page.
Cancel on iPhone/iPad
Open Settings → tap your name → Subscriptions → choose RoadRest → Cancel subscription. Do this at least 24 hours before the period ends.
Cancel on Android
Open the Google Play Store → tap your profile picture → Payments & subscriptions → Subscriptions → choose RoadRest → Cancel. Do this at least 24 hours before the period ends.
Request a refund
Refunds go through Apple (reportaproblem.apple.com) or Google Play (play.google.com → Order history).
Delete account
Via Profile → Delete account, or see the Delete account page.
Contact
Email: support@saferoutestop.com. NaVi BV, Leliestraat 10, 1702 Dilbeek, België.